Terms of Service

1. About these terms

These Terms of Service (“Terms”) form a binding agreement between you and Shore Bound Ltd., a private limited company registered in England and Wales under company number 17179727 (“ShoreBound”, “we”, “us”, “our”). Our registered office address is shown in the site footer.

By accessing or using the ShoreBound website (shoreboundtravel.com), mobile application, or any related services (together, the “Service”), you agree to these Terms. If you do not agree, you must not use the Service.

2. The Service

ShoreBound provides cruise port guides, AI-assisted day planning, itinerary tools, and related features for cruise passengers. The Service includes both free and paid (Premium) features. We reserve the right to add, modify, or discontinue features at any time, though we will not materially reduce paid Premium features for the duration of a billing period you have already paid for.

3. Eligibility and your account

• You must be at least 16 years old to create an account.
• You must provide accurate information when registering and keep it up to date.
• You are responsible for keeping your login credentials secure and confidential.
• You are responsible for all activity that takes place under your account.
• You must not share, sell, or transfer your account to anyone else.
• You must notify us immediately at hello@shoreboundtravel.com if you suspect any unauthorised use of your account.

4. Free and Premium tiers

The Service is offered on two tiers:

• Free: includes port browsing, maps, basic activity listings, and account creation at no cost.
• Premium: a paid subscription that unlocks additional features such as the AI Day Planner, schedule builder, smart alerts, unlimited saved activities, and an ad-free experience. The current Premium features and pricing are listed on our Premium page.

5. Payment, billing, and auto-renewal

Premium subscriptions are processed by our payment provider, Stripe (Stripe, Inc.), a PCI-compliant payment processor. Stripe handles card authorisation and recurring billing on our behalf. ShoreBound is the merchant of record and is responsible for the subscription, applicable taxes, and any refunds. ShoreBound never sees or stores your card details. For information on how Stripe handles payment data, see stripe.com/privacy.

• Prices are displayed at checkout in your local currency where supported, including any applicable taxes.
• Premium subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you select).
• Auto-renewal: your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. You will be charged using the payment method on file with Stripe.
• You can cancel at any time from your account page. Cancellation stops future renewals; the cancellation takes effect at the end of your current paid period and you keep Premium access until that date.
• We may change Premium pricing from time to time. Any price change will be communicated at least 30 days in advance and will only apply from the start of your next billing period.

6. Free trial, refunds, and cancellation

New Premium customers are entitled to a 7-day free trial. You will not be charged during the trial and may cancel at any time before it ends to avoid being charged. If you do not cancel before the trial ends, your subscription begins and your payment method is charged automatically. The free trial is available once per customer.

Payments taken after the trial (including the first payment and all renewals) are non-refundable. You may cancel your subscription at any time to stop future renewals; you keep Premium access until the end of the period you have already paid for. Limited exceptions and the full procedure for requesting a refund are set out on our Refund Policy page. Your statutory rights under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are preserved.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose;
• Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure;
• Reverse engineer, decompile, scrape at scale, or otherwise extract bulk data from the Service;
• Resell, sublicense, or commercially exploit the Service without our consent;
• Upload malicious code, conduct denial-of-service attacks, or interfere with the Service;
• Use the Service to harass, abuse, or harm others.

We may suspend or terminate accounts that breach these rules, with or without notice.

8. Your content

You retain ownership of the content you submit to the Service (such as your itineraries, preferences, and notes). By submitting content you grant us a limited, non-exclusive, royalty-free licence to host, store, and display that content solely for the purpose of operating the Service for you. We do not claim ownership of your content and will not use it for marketing without your explicit consent.

9. Accuracy of information

Port listings, opening hours, prices, transport details, and similar information are provided for general guidance only. Shore Bound Ltd. makes no warranty that such information is accurate, complete, or current. Always verify critical details (in particular your ship's “All Aboard” time, weather conditions, and entry requirements) directly with your cruise line and official sources. Shore Bound Ltd. accepts no liability for missed sailings, missed excursions, or other losses arising from your reliance on information provided by the Service.

10. AI-generated content

Some content and itinerary suggestions are generated using artificial intelligence. AI-generated content may contain errors, omissions, or outdated information. You should exercise your own judgement and verify important details before relying on any AI-generated suggestion. AI-generated suggestions do not constitute travel, medical, legal, or financial advice.

11. Intellectual property

All content, trademarks, designs, logos, software, and other intellectual property on ShoreBound are owned by Shore Bound Ltd. or licensed to us. You are granted a limited, non-transferable, non-exclusive licence to use the Service for your personal, non-commercial use only. You may not copy, modify, reproduce, redistribute, or create derivative works of any part of the Service without our prior written permission.

12. Suspension and termination

You may close your account at any time from your account settings or by emailing us. We may suspend or terminate your access to the Service if you breach these Terms, if your account remains inactive for an extended period, or if we are required to do so by law. On termination, your right to use the Service ends immediately; sections that by their nature should survive (such as intellectual property, disclaimers, and limitation of liability) will continue to apply.

13. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Shore Bound Ltd. disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any defects will be corrected.

14. Limitation of liability

To the maximum extent permitted by law, Shore Bound Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive loss arising from your use of the Service, including loss of profit, loss of data, missed sailings, or missed excursions. Our total aggregate liability to you for all claims arising in any 12-month period shall not exceed the greater of (a) the amount you paid us in that period, or (b) £50.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

15. Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page will reflect the most recent change. Material changes will be communicated by email or via an in-app notice at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

16. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in another part of the United Kingdom or the European Economic Area, you may also bring proceedings in the courts of the country in which you live.

17. Contact

For any questions about these Terms, contact us at hello@shoreboundtravel.com. Our registered office address is shown in the site footer.

18. Mobile application

The ShoreBound mobile application (“App”) is available for download on iOS devices via the Apple App Store and on Android devices via the Google Play Store. These Terms apply to your use of the App in addition to your use of the website. The App provides the same core features as the website; however, certain features may differ between platforms.

You acknowledge that Apple Inc. and Google LLC are not parties to these Terms and have no obligation to provide support, maintenance, or any other services in respect of the App. All support enquiries should be directed to us at hello@shoreboundtravel.com.

The App may collect device information and usage data as described in our Privacy Policy. You must comply with all applicable third-party terms of service (including Apple's App Store Terms of Service and Google's Play Store Terms of Service) when using the App.

19. In-app purchases (iOS and Android)

When you subscribe to ShoreBound Premium through the iOS App, payment is processed by Apple Inc. via the Apple App Store. When you subscribe through the Android App, payment is processed by Google LLC via the Google Play Store. In these cases, Apple or Google (as applicable) is the merchant of record, and their payment terms apply in addition to these Terms. ShoreBound does not process or store your payment details for in-app purchases.

• Free trial: a 7-day free trial is available to new subscribers. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will begin and your chosen payment method will be charged automatically.
• Auto-renewal: subscriptions purchased through the App Store or Google Play automatically renew at the end of each billing period (monthly or annually, depending on your plan) at the then-current price, unless you cancel at least 24 hours before the renewal date.
• Cancelling on iOS: open the Settings app on your device → tap your Apple ID at the top → tap Subscriptions → select ShoreBound and tap Cancel Subscription. You will retain Premium access until the end of your current billing period.
• Cancelling on Android: open the Google Play Store app → tap your profile icon → tap Payments & subscriptions → tap Subscriptions → select ShoreBound and tap Cancel subscription. You will retain Premium access until the end of your current billing period.
• Refunds for in-app purchases: refund requests for purchases made through the App Store must be submitted to Apple via reportaproblem.apple.com. Refund requests for purchases made through Google Play must be submitted to Google via the Google Play Help Centre. We are unable to issue refunds for in-app purchases on your behalf.
• Price changes: we will notify you of any price changes through the App Store or Google Play before they take effect. Your continued use of the subscription after a price change constitutes your acceptance of the new price.

20. Apple App Store — additional terms

The following terms apply specifically to the ShoreBound App obtained from the Apple App Store and are required by Apple:

• Parties: you and Shore Bound Ltd. acknowledge that these Terms are concluded between you and Shore Bound Ltd. only, and not with Apple. Shore Bound Ltd., not Apple, is solely responsible for the App and its content.
• Scope of licence: the licence granted to you for the App is limited to a non-transferable licence to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules set out in Apple's App Store Terms of Service.
• Maintenance and support: Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. Shore Bound Ltd. is solely responsible for providing any such services.
• Warranty: in the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Shore Bound Ltd. is solely responsible for any other product warranties, whether express or implied by law.
• Product claims: Shore Bound Ltd., not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property: in the event that any third party claims that the App or your possession and use of it infringes that third party's intellectual property rights, Shore Bound Ltd., not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• Third-party beneficiary: you and Shore Bound Ltd. acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.