Refund Policy

1. Summary

• Every new Premium customer receives a 7-day free trial. You will not be charged during the trial.
• Cancel any time during the trial to avoid being charged. If you do not cancel, your subscription will begin and you will be charged automatically when the trial ends.
• Once the trial has ended and the first payment has been taken, payments are non-refundable.
• You can cancel your subscription at any time to stop future renewals. You keep Premium access until the end of the period you have already paid for.
• Your statutory rights as a consumer are preserved (see section 7).

2. The 7-day free trial

New Premium customers are entitled to a 7-day free trial. The trial starts the moment you complete checkout, even though no payment is taken. During the trial you have full access to all Premium features.

To start the trial, you must enter a valid payment method at checkout. This is held by our payment provider (Paddle) and will be charged automatically at the end of the 7-day period unless you cancel before then.

The free trial is available once per customer. If you have previously held a Premium subscription with ShoreBound (whether trial or paid), you are not eligible for another free trial.

3. How to cancel during the trial

You can cancel at any time before the trial ends — and you will not be charged. To cancel:

1. Sign in to your ShoreBound account at shoreboundtravel.com;
2. Go to your Account page;
3. Click “Cancel subscription” and confirm.

Cancellation takes effect immediately and no payment is taken. If you cannot access your account, email hello@shoreboundtravel.com before the trial ends and we will cancel it for you.

4. After the trial: subscriptions and renewals

If you do not cancel before the trial ends, your Premium subscription begins and your payment method is charged for the first billing period (monthly or annual, as selected). Your subscription then renews automatically at the end of each billing period at the then-current price, unless cancelled.

Payments taken after the trial are non-refundable. We do not offer refunds for:

• The first payment taken at the end of the free trial;
• Any subsequent renewal payment (monthly or annual);
• Partial or unused subscription periods after cancellation;
• Subscriptions that remain unused or under-used during a billing period (it is your responsibility to cancel if you no longer wish to be billed);
• Loss of access caused by factors outside our control (such as your internet connection, your cruise being cancelled, or third-party service outages).

We make exceptions only in limited circumstances (see section 5).

5. Exceptions

We will issue a refund in the following circumstances:

• Duplicate charges: if you were accidentally charged twice for the same billing period, the duplicate payment will be refunded in full.
• Unauthorised charges: if a charge was made without your authorisation (for example because your card was used fraudulently), report this to us and to your card issuer; we will work with Paddle to investigate and refund any verified unauthorised charge.
• Technical failure: if a material technical fault on our side prevented you from accessing Premium features for an extended period during a billing cycle and we were unable to resolve it, we may offer a pro-rated credit or refund at our discretion.
• Statutory entitlement: where applicable consumer protection law gives you a refund right we have not addressed elsewhere in this policy.

6. How to request a refund

If you believe you qualify for a refund under section 5, email us at hello@shoreboundtravel.com with:

• The email address on your ShoreBound account;
• The date and amount of the payment in question;
• The Paddle order or invoice number (visible on your receipt email);
• A brief explanation of why you are requesting a refund.

We will respond within 5 business days. Approved refunds are processed by Paddle and normally appear on your statement within 5–10 business days, depending on your card issuer or payment provider. Refunds are issued to the original payment method.

7. Your statutory rights

Nothing in this Refund Policy affects or limits any rights you have as a consumer that cannot lawfully be excluded.

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the United Kingdom normally have a 14-day right to cancel a contract for digital services. Because you receive 7 days of full Premium access during the free trial and are not charged anything until that period ends, the free trial gives you a longer evaluation window than the statutory cancellation right. By proceeding with payment at the end of the trial you agree that the service has begun and you waive any further right to cancel and obtain a refund of the payment, save for the exceptions in section 5 above.

If you are a consumer based in the European Economic Area, Australia, or another jurisdiction with stronger statutory refund rights, those rights apply in addition to this policy.

8. Payments by Paddle

All Premium payments are processed by Paddle (Paddle.com Market Ltd. and its affiliates), who acts as the Merchant of Record for ShoreBound. This means Paddle is the legal seller of Premium subscriptions, is responsible for collecting and remitting any applicable taxes (such as VAT or US sales tax), and processes any refund that we approve. Paddle's buyer terms are available at paddle.com/legal/checkout-buyer-terms.

9. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback with your bank — we can usually resolve the issue more quickly and directly. Fraudulent chargebacks (where a customer disputes a charge they authorised and benefited from) may result in suspension of your account and may be reported to the relevant authorities.

10. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent change. Any change will apply to payments taken after the change is published. We will not retroactively reduce the rights of any customer in respect of payments already taken.

11. Contact

Questions about refunds or cancellation? Contact us at hello@shoreboundtravel.com or write to:

Shore Bound Ltd. is registered in England and Wales under company number 17179727.